Haninda, Rizka Novianty, and Novita Dwi Indriyani. “PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN HOTEL GUNAWANGSA SURABAYA”. Yos Soedarso Economic Journal (YEJ) 5, no. 3 (December 28, 2023): 1–9. Accessed November 24, 2024. https://ejurnal.uniyos.ac.id/index.php/ysej-server/article/view/yej5301.